About the Role:

We are seeking a motivated and detail-oriented IT Technician I to join our dynamic team. In this role, you will provide essential technical support to our end-users, ensuring smooth operations and resolving IT issues efficiently.

Responsibilities:

• Provide first-level technical support to end-users via phone, ticketing system, and in-person.

• Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and network connectivity.

• Install, configure, and maintain computer systems and peripherals.

• Assist with network administration tasks, such as user account management and access control.

• Document IT procedures and processes to maintain knowledge base and streamline support.

• Participate in IT projects and initiatives as needed.

Qualifications:

• A+ certification or equivalent experience.

• Strong understanding of computer hardware and software.

• Experience with troubleshooting common IT issues.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Strong problem-solving and analytical skills.

• Willingness to learn new technologies and adapt to changing environments.

Preferred Qualifications:

• Network+ certification.

• Experience with help desk ticketing systems.

• Knowledge of common operating systems (Windows, macOS, Linux).

• Experience with remote support tools.